Pre-Information Form

1. Seller

2. Buyer

The buyer is the natural or legal person who completes the payment step in a Mentorivo account. The identity, company name, address and tax/ID number printed on the invoice are taken from the billing profile you fill in inside the app. You are responsible for the accuracy of those details; an invoice that cannot be issued because of missing or incorrect information is not the seller's responsibility.

3. Main characteristics of the service

Mentorivo is a cloud software service for analysing advertising accounts, running automation rules, generating creatives with AI and reporting. Nothing physical is shipped; the service is provided online by enabling features on your account.

Two things can be purchased:

• A subscription plan: the right to use a tier (for example Starter, Growth, Pro) for a monthly or yearly term. Each tier's credit quota, number of connectable ad accounts, seats and spend limit are published on the pricing page.
• A credit pack: a one-off purchase of credits, the unit consumed by AI generation features.

The scope, quotas and features that apply are those shown on the pricing page and in the summary box on the payment screen at the time of purchase. Rules for using the subscription are set out in the Terms of Service.

4. Price, taxes and currency

• Plan and pack prices are published in US dollars (USD) on the pricing page.
• Payment is taken in Turkish lira (TRY). The USD amount is converted at the Central Bank of the Republic of Türkiye foreign exchange selling rate at the time of payment; the rate used and its date are shown on the payment screen and stored with the transaction.
• The TRY amount shown as "charged today" is the total amount including taxes. No further fee, commission or exchange margin is added.
• Because the rate moves daily, the TRY equivalent of the same plan can differ between renewals. That is not a price increase; the plan price is fixed in USD.

Any price change is announced by e-mail at least 30 days before it takes effect and applies only from the first renewal after that announcement.

5. Payment method

• Payments are taken by credit or debit card through iyzico, a licensed payment institution operating in Türkiye.
• Card details are not stored on Mentorivo servers. The card number and security code are passed to the payment institution only; the app shows nothing but the brand, last four digits and expiry date.
• Every payment you start is verified with your issuing bank's 3D Secure step.
• Renewing a subscription requires permission to keep the card on file at the payment institution. That permission is taken explicitly on the payment screen and can be withdrawn at any time by deleting the card in the app.

6. Performance: when the service starts

The service is performed the moment the payment is approved. For a subscription the plan and quotas are enabled on your account within the same minute; for a credit pack the credits are added to your balance immediately. There is no separate delivery period, shipment or installation stage.

The subscription term starts when the payment is taken and runs for the term you chose (monthly or yearly). On an upgrade the new term starts at the moment of the upgrade and the value of the unused days of the current term is deducted from the new plan.

7. Right of withdrawal

This exception does not remove the seller's voluntary refund commitment set out below.

8. Refunds, cancellation and suspension

• Refund requests for an unused subscription term that reach support within 14 days of payment are honoured. A term that has been used is not refunded except where the law requires it.
• If a generation fails because of a provider error, the credits consumed are refunded automatically. Credits are not refunded for a generation that completed technically but did not please you.
• A subscription can be cancelled at any time in the app. Cancellation takes effect at the end of the paid term: the service stays fully open until that day and no renewal is charged afterwards. Cancellation can be undone in the app before the term ends.
• Accepted refunds are paid back to the card used, normally within 7 business days depending on the payment institution; how quickly it appears on your statement depends on your bank.

9. Automatic renewal

• Unless cancelled, the subscription renews automatically from the saved card at the end of each term. The next renewal date and amount are always visible on the "Plan and billing" screen.
• If a renewal payment fails the service is not cut off immediately: the payment is retried a few times over roughly nine days and you are notified each time. The service stays open during that period. If payment still cannot be taken, the subscription ends.
• Moving to a lower tier, and switching from yearly to monthly, take effect at the end of the paid term and can be undone in the app until then.

10. Invoice

An invoice is issued within the statutory period after payment, using the identity and address in your billing profile, as an e-archive or e-invoice document, and sent to the e-mail address in that profile. Issued documents are also listed on the "Plan and billing" screen.

11. Complaints and disputes

Any request or complaint can be sent from the Support section inside the app or to info@mekjoy.com. Applications are answered within 15 days at the latest.

If the buyer is a consumer under Turkish Consumer Protection Law no. 6502, the Consumer Arbitration Committees and Consumer Courts at the buyer's place of residence or at the place of the transaction have jurisdiction, within the monetary limits announced each year by the Ministry of Trade. If the buyer is a merchant, the Istanbul Anadolu Courts and Execution Offices have jurisdiction.

12. Record keeping

This form and the Distance Sales Agreement are stored together with the versions you approved and the moment of approval (date, time and IP address). The current texts are always available on these pages; earlier versions can be requested from support.