Distance Sales Agreement

1. Parties

Buyer: the natural or legal person who completes the payment step in a Mentorivo account. The buyer's identity, address and contact details are taken from the billing profile filled in inside the app and are stored with the transaction record.

2. Subject

The subject of this agreement is the sale and performance of the subscription plan or credit pack purchased electronically at mentorivo.com, and the determination of the parties' rights and obligations under Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation.

3. The service and its price

• The item purchased (plan tier and term, or credit pack size), its price and any credit deducted for unused days on an upgrade are shown in the summary box on the payment screen and stored with the transaction record.
• Plan and pack prices are published in USD; payment is taken in TRY, calculated at the Central Bank of the Republic of Türkiye foreign exchange selling rate at the time of payment. The rate used and its date are shown on the payment screen.
• The TRY amount shown on the payment screen is the total price including taxes; nothing further is added.

4. Payment

1. Payments are taken by credit or debit card through the licensed payment institution iyzico.
2. Every payment started by the buyer goes through the issuing bank's 3D Secure verification. No charge is made before that verification completes.
3. The card number and security code are not stored in the seller's systems; only a reference (token) to the card held at the payment institution is kept, and that reference is used solely for charges within the buyer's own workspace.
4. Subscription fees are charged in advance at the start of each term.

5. Performance and term

The service is performed the moment payment is approved: the plan and quotas are enabled on the account and, for credit packs, credits are added to the balance. The subscription is provided without interruption for the chosen term (monthly or yearly).

• On an upgrade the new term starts immediately; the value of the unused days of the current term is deducted and only the difference is charged.
• A downgrade, and a switch from yearly to monthly, take effect at the end of the paid term.
• Credits granted with a plan are reset at the end of each term and do not carry over; separately purchased pack credits do not expire.

6. Automatic renewal and cancellation

1. Unless the buyer cancels, the subscription renews automatically from the saved card for the same term at the end of each period. The buyer expressly consents to these charges during payment.
2. The date and amount of the next renewal are permanently visible on the "Plan and billing" screen.
3. The buyer may cancel at any time in the app. Cancellation takes effect at the end of the paid term; until then the service continues unchanged and no new charge is made. Cancellation can be undone in the app before the term ends.
4. Deleting the saved card also stops renewals; in that case the subscription ends at the end of the term.

7. Default and suspension

If a renewal payment fails the service is not cut off immediately. The payment is retried a few times over roughly nine days and the buyer is notified after each attempt; the service stays open during that period. If payment still cannot be taken, the subscription ends and access to paid features stops. Rules on data retention and export are set out in the Terms of Service.

8. Right of withdrawal

Under Article 15/1-ğ of the Turkish Distance Contracts Regulation there is no right of withdrawal for contracts concerning services performed instantaneously in an electronic environment. The subscription and credit pack that are the subject of this agreement are performed as soon as payment is approved, so the buyer has no right of withdrawal. By approving on the payment screen, the buyer confirms requesting immediate performance and understanding that no right of withdrawal therefore applies.

Independently of that exception, the seller undertakes to honour refund requests for an unused subscription term that are received within 14 days of payment.

9. How refunds are made

• Refund requests are sent from the Support section inside the app or to info@mekjoy.com.
• An accepted refund is paid back to the card used for the payment; how quickly it appears depends on the bank.
• Credits and plan rights attached to a refunded payment are withdrawn.

10. Buyer obligations

• Keeping the billing profile accurate and up to date.
• Keeping the account and payment methods secure and not sharing the account with third parties.
• Complying with the acceptable use rules in the Terms of Service and with the terms of the advertising platforms themselves.

11. Personal data

Personal data processed during payment is processed for the conclusion and performance of this agreement and to meet statutory retention obligations. Details are in the Privacy Policy and the Data Protection Notice. The card number is neither processed nor stored by the seller.

12. Force majeure

Neither party is in default where obligations cannot be met because of events beyond its control and not reasonably foreseeable (natural disaster, war, strike, infrastructure and electronic communications outages, decisions of public authorities, outages at the payment institution or advertising platforms). If force majeure lasts longer than thirty days either party may terminate the agreement without compensation.

13. Disputes and jurisdiction

If the buyer is a consumer, the Consumer Arbitration Committees and Consumer Courts at the buyer's place of residence or at the place of the transaction have jurisdiction within the monetary limits announced each year by the Ministry of Trade. If the buyer is a merchant, the Istanbul Anadolu Courts and Execution Offices have jurisdiction. Turkish law applies to this agreement.

14. Effect

The agreement is formed and takes effect when the buyer confirms on the payment screen that the Pre-Information Form and this agreement have been read and accepted, and completes the payment. The moment of approval is recorded together with the date, time, IP address and the version of the text approved. A copy of the agreement is kept accessible on this page and is sent through support on request.